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Frequently Asked Questions

1. How do I contact the Office of the Student Accounts?

   Email inquiries to studentaccounts@lewisu.edu.

   The direct number is (815) 836-5210 to contact staff or leave a voicemail message.

   The office hours are:

   IN-PERSON staff / OPEN for walk-ins	Monday-Friday	Call to confirm prior to visiting. 10am-2pm
   REMOTE	Monday-Friday	8:30am-4:30pm

   
   

2. What is the mailing address for the Office of the Student Accounts?

   The mailing address is as follows:
   
   Â鶹ÊÓƵ
   One University Parkway
   Unit 295
   Romeoville, IL 60446

3. Who do I make my payment check out to?

   Â鶹ÊÓƵ

4. How do I access my bill?

   Please visit myÂ鶹ÊÓƵ (myÂ鶹ÊÓƵ – Student Account – Nelnet Student Account Platform) to access the following:

   • Online Statements
   • Real-time Account Activity
   • Give access to a family member or authorized party to pay toward your balance.
   • Make a Payment
   • Choose your Refund Preference

5.   How often will I receive a bill?

   A monthly statement will be posted online. Please visit myÂ鶹ÊÓƵ (myÂ鶹ÊÓƵ – Student Account – Nelnet Student Account Platform) to view.

6.   Can I give someone else access to bill (ex. Mom, Dad, spouse, etc.)?

   Yes, please visit myÂ鶹ÊÓƵ (myÂ鶹ÊÓƵ – Student Account – Nelnet Student Account Platform).

   

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